Terms & Conditions

Definitions

For the purposes of these Terms:

• “Sales World Marketplace”, “Sales World”, “we”, “us” or “our” refers to the marketplace platform operated by Hemjey Tech Innovations Limited.
• “Buyer” means a person or organisation purchasing or attempting to purchase products or services through the marketplace.
• “Seller” means an individual, business or organisation registered to list and sell products through the marketplace.
• “Logistics Partner” means a registered delivery or logistics provider that may accept delivery assignments through the marketplace.
• “Product” means any physical or digital product, service or other item listed on the marketplace, where applicable.
• “Platform” means the Sales World website, applications, dashboards, systems, APIs and related digital services.
• “Order” means a purchase request submitted through the marketplace.

About Sales World Marketplace

Sales World Marketplace is a digital marketplace designed to facilitate transactions between buyers, sellers and logistics providers.

The marketplace may provide technology for product listings, shopping carts, checkout, payments, order management, communication, seller dashboards, advertising, logistics coordination and related services.

Unless expressly stated otherwise, Sales World Marketplace does not manufacture, own or directly supply every product listed by independent sellers.

Sellers are responsible for the accuracy, legality, quality, availability and fulfilment of the products they list, subject to applicable law and these Terms.

Account Registration

Certain marketplace features may require you to create an account.

When registering, you agree to provide accurate, current and complete information.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You must notify us promptly if you reasonably believe that your account has been compromised or accessed without authorization.

Account Requirements

• Do not create an account using false information.
• Do not impersonate another person or business.
• Do not share your login credentials improperly.
• Do not create multiple accounts to evade restrictions.
• Do not use another person’s account without permission.

Buyer Terms

Buyers agree to use the marketplace honestly and responsibly.

Before placing an order, buyers should review product descriptions, prices, quantities, specifications, seller information, delivery information and applicable return conditions.

An order may be subject to availability, payment authorization, seller confirmation, fraud checks and other operational conditions.

Placing an order does not necessarily guarantee that a product will remain available until fulfilment.

Product Information

Sellers are responsible for ensuring that product information published on the marketplace is accurate and not misleading.

Product listings should accurately describe, where applicable:

• Product name.
• Condition.
• Brand or manufacturer.
• Size and specifications.
• Quantity.
• Price.
• Images.
• Availability.
• Relevant warranties.
• Delivery information.

Used, second-hand, refurbished or reconditioned products must be clearly identified where required.

Product information must comply with applicable Nigerian laws, regulatory requirements and relevant industry standards.

Seller Registration and Responsibilities

Sellers must provide truthful and verifiable information when registering with Sales World Marketplace.

Sellers are responsible for:

• Maintaining accurate business and contact information.
• Providing accurate product descriptions.
• Maintaining adequate inventory information.
• Processing accepted orders promptly.
• Packaging products appropriately.
• Complying with applicable product safety requirements.
• Complying with tax and regulatory obligations applicable to their business.
• Responding to legitimate customer complaints.
• Cooperating with return, refund and dispute investigations.
• Ensuring that listed products are legally permitted to be sold.

Seller Verification

Sales World Marketplace may request information or documentation reasonably necessary to verify a seller’s identity, business, products or payment information.

Verification does not constitute a guarantee that a seller or product is suitable, legitimate or compliant in every respect.

We may suspend or restrict seller access where verification requirements are not satisfied or where reasonably necessary to protect the marketplace, users or comply with applicable law.

Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected product or products.

An order may be cancelled, rejected or adjusted where:

• The product is unavailable.
• The seller cannot fulfil the order.
• Payment authorization fails.
• There is an obvious pricing or listing error.
• Fraud or suspicious activity is reasonably suspected.
• The product cannot legally be supplied.
• Delivery cannot reasonably be completed.
• Other circumstances require cancellation under applicable law.

Where an order is cancelled after payment, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable payment-provider procedures.

Prices and Payments

Prices displayed on the marketplace may vary between products, sellers, locations and currencies.

The applicable amount presented at checkout is the amount that should be reviewed before the buyer confirms payment, subject to applicable taxes, delivery charges, payment charges or other clearly disclosed costs.

Sales World may support Nigerian Naira and other display currencies for eligible international visitors.

Currency conversion rates may change and may be supplied by third-party exchange-rate services or payment providers.

Payment processing may be performed by third-party payment providers. Sales World Marketplace does not intend to store customers’ complete payment-card credentials unless a secure payment architecture specifically requires otherwise.

Payment Authorization and Fraud Prevention

Transactions may be subject to authorization, verification, fraud detection and security checks.

We may delay, decline or cancel a transaction where reasonably necessary to prevent fraud, unauthorized transactions, abuse or other unlawful activity.

We may request additional information where reasonably necessary to verify a transaction.

Seller Fees and Marketplace Charges

Sales World Marketplace may charge sellers commissions, service charges, advertising fees, transaction fees, subscription fees, logistics-related charges or other clearly disclosed marketplace charges.

Applicable fees will be communicated through the seller dashboard, seller agreement, product/service documentation or other appropriate marketplace communication.

Sales World may deduct properly payable marketplace charges from amounts otherwise due to sellers, subject to applicable law and the applicable seller agreement.

Seller Advertising

Sales World Marketplace may provide promotional and advertising services that allow sellers to promote eligible products or stores.

Advertising charges may be based on the advertising package, campaign duration, daily budget, impressions, clicks or another clearly disclosed pricing method.

Sales World may reject, pause or remove advertising content that violates marketplace rules, applicable advertising requirements, intellectual-property rights or applicable law.

Logistics and Delivery

Sales World Marketplace may facilitate delivery by connecting sellers with registered logistics partners.

Delivery availability, cost and timing may depend on location, product type, seller readiness, logistics capacity, weather, traffic, public events and other circumstances.

Where supported, logistics partners may receive delivery assignments based on factors including:

• Country.
• State.
• Town or locality.
• Delivery zone.
• Vehicle capability.
• Availability.

Delivery tracking may be made available through tracking codes, dashboards or other marketplace features.

Live Logistics Location

Where the logistics tracking system supports live location, a logistics partner may be asked to provide location information while handling an active delivery.

Location features may require browser or device permission and may not operate where location services, connectivity or device permissions are unavailable.

Live location should only be used for legitimate delivery, tracking, safety and operational purposes.

Pickup Confirmation and Tracking

For eligible physical deliveries, Sales World may use a pickup handover code to confirm that a logistics partner has physically received a package from a seller.

Logistics partners must not enter or confirm a pickup code before physically receiving the relevant package.

Once pickup is confirmed, a tracking reference may be generated and made available to relevant parties.

Returns, Refunds and Cancellations

Returns, refunds and eligible cancellations are governed by the Sales World Marketplace Return & Refund Policy .

Nothing in these Terms is intended to remove or restrict any consumer right that cannot lawfully be excluded.

Buyers should report damaged, defective, incorrect or materially misrepresented products promptly.

Where appropriate, Sales World may investigate a dispute involving the buyer, seller, payment provider or logistics partner before determining an appropriate marketplace resolution.

Dispute Resolution Between Buyers and Sellers

Buyers and sellers should first attempt to resolve order issues through the Sales World Marketplace support and dispute process.

We may request evidence from the parties, including:

• Order information.
• Product photographs.
• Delivery records.
• Tracking information.
• Communication records.
• Payment records.
• Other relevant evidence.

Sales World may take reasonable action to protect users and the integrity of the marketplace while a dispute is being investigated.

Prohibited Products and Activities

Users must not use Sales World Marketplace to sell, promote, purchase or facilitate unlawful products or activities.

Prohibited activities may include:

• Fraud or attempted fraud.
• Counterfeit or stolen goods.
• Products that violate intellectual-property rights.
• Illegal drugs or controlled substances.
• Illegal weapons or prohibited items.
• Explosives or unlawful hazardous materials.
• Products prohibited by applicable law.
• Misleading or deceptive listings.
• False reviews or manipulated ratings.
• Identity theft or impersonation.
• Money laundering or unlawful financial activity.
• Attempts to bypass marketplace security.
• Harassment, threats or abusive behaviour.
• Malware or malicious code.
• Unauthorised access to marketplace systems.

Sales World may remove listings or restrict accounts where there are reasonable grounds to believe that marketplace rules or applicable law have been violated.

Reviews, Ratings and User Content

Users may be permitted to submit reviews, ratings, photographs, comments and other content.

User content must be truthful, relevant and based on genuine experience.

Users must not submit:

• Fake reviews.
• Paid or manipulated ratings presented as genuine experiences.
• Defamatory or unlawful content.
• Personal information belonging to another person without permission.
• Malicious code or harmful files.
• Content that infringes another person’s rights.

Sales World may moderate, remove or restrict content that violates these Terms or applicable law.

Communications

By using the marketplace, you may receive operational communications relating to your account, orders, payments, delivery, security, disputes and other marketplace activities.

Where you have provided appropriate consent or where permitted by law, we may also send promotional communications.

You may be able to manage marketing communications through the available unsubscribe or account settings.

Third-Party Services

Sales World Marketplace may integrate with third-party providers for services including:

• Payment processing.
• Email delivery.
• Customer relationship management.
• Analytics.
• Maps and location services.
• Cloud infrastructure.
• Logistics and delivery.
• Fraud prevention.

Third-party services may operate under their own terms and privacy policies.

Intellectual Property

Unless otherwise stated, the Sales World Marketplace platform, branding, logos, designs, software, text, graphics, interfaces and other original materials are owned by or licensed to Hemjey Tech Innovations Limited or the relevant rights holder.

You may not reproduce, modify, distribute, sell, reverse engineer, scrape or commercially exploit marketplace materials without appropriate authorization.

Sellers retain ownership of content they lawfully own but grant Sales World the permissions reasonably necessary to display, market and operate their listings through the marketplace.

Privacy and Personal Data

Your use of Sales World Marketplace is also subject to our Privacy Policy .

We may process personal information reasonably necessary to operate accounts, process orders, provide customer support, facilitate delivery, prevent fraud, communicate with users and improve our services, subject to applicable data protection law.

Users should not submit another person’s personal information unless they have a lawful basis or appropriate authorization to do so.

Marketplace Availability

We aim to maintain a reliable marketplace but do not guarantee that the platform will always be available, uninterrupted, error-free or completely secure.

Services may occasionally be unavailable because of maintenance, upgrades, technical failures, cyber incidents, telecommunications problems, third-party failures or circumstances beyond our reasonable control.

Account Suspension and Termination

Sales World may temporarily restrict, suspend or terminate an account where reasonably necessary to:

• Protect users or the marketplace.
• Investigate suspected fraud.
• Address serious policy violations.
• Comply with applicable law.
• Prevent unauthorized access.
• Address repeated abuse.
• Protect payment or logistics systems.

Where appropriate and lawful, users may be given an opportunity to resolve the relevant issue or appeal a decision.

Limitation of Responsibility

Sales World Marketplace provides a technology platform intended to facilitate marketplace transactions.

We do not guarantee that every seller, product, buyer or logistics partner will perform exactly as expected.

However, nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude liability arising from fraud, unlawful conduct, negligence or other matters that cannot legally be excluded or limited.

Indemnification

To the extent permitted by applicable law, a user may be responsible for losses, claims, liabilities or reasonable costs arising from their unlawful use of the marketplace, violation of these Terms, infringement of third-party rights or fraudulent conduct.

This provision does not impose obligations that cannot lawfully be imposed on a consumer.

Force Majeure

We may not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, severe weather, war, civil unrest, government action, major infrastructure failures, internet outages, telecommunications failures, epidemics, labour disruptions or significant third-party service failures.

Where reasonably practicable, affected users may be notified of significant service disruptions.

Complaints and Dispute Resolution

If you have a complaint concerning an order, seller, logistics service, payment or marketplace experience, please contact Sales World Marketplace first so that we can attempt to resolve the matter.

We encourage users to provide sufficient information to allow the complaint to be investigated.

Nothing in this section prevents a consumer from exercising a legal right to approach an appropriate regulatory authority, court or other lawful dispute-resolution body.

Governing Law

These Terms are intended to be interpreted in accordance with the laws applicable to the operation of Sales World Marketplace in Nigeria, subject to any mandatory consumer protection, data protection or other legal rights that apply to a particular transaction or user.

Where a transaction involves an international customer or cross-border activity, mandatory laws that apply to that transaction may also be relevant.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our marketplace, services, technology, business model or applicable legal requirements.

The updated version will be published on this page together with an updated effective or revision date.

Continued use of the marketplace after an updated version becomes effective may constitute acceptance of the revised Terms to the extent permitted by applicable law.

Severability

If any provision of these Terms is found to be invalid, unenforceable or unlawful, that provision will be interpreted or modified to the extent necessary where legally permitted, and the remaining provisions will continue to apply.

Entire Agreement

These Terms, together with applicable marketplace policies, product-specific terms, Seller Agreement, Privacy Policy and Return & Refund Policy, form the principal framework governing your use of Sales World Marketplace.

Where a specific written agreement applies to a particular service or seller relationship, that agreement may contain additional terms.