Introduction
This Privacy Policy explains how Sales World Marketplace (“Sales World”, “we”, “us”, or “our”) collects, uses, stores, protects and discloses personal information when you visit or use our website, marketplace, seller services, logistics services, customer-support channels and other services connected with our platform.
By using Sales World Marketplace, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain your consent or rely on another lawful basis before processing your personal information.
Information We Collect
Depending on how you interact with Sales World, we may collect the following categories of information:
2.1 Account Information
- Full name
- Email address
- Telephone or WhatsApp number
- Username and account information
- Country and state
- Town or city
- Delivery and billing information
- Account preferences
2.2 Buyer Information
When you purchase products through the marketplace, we may process information necessary to complete your order, including your name, contact details, billing information, delivery address, order details and transaction-related information.
2.3 Seller Information
Sellers may be required to provide additional information necessary to operate a marketplace account, including business information, contact details, product information, settlement information, location information and other information required for marketplace operations or verification.
2.4 Logistics Partner Information
Logistics partners may provide information such as their name, company details, registration information, telephone number, email address, operating location, service areas, vehicle information and delivery information.
2.5 Device and Technical Information
We may automatically receive certain technical information when you access our platform, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location
- Pages visited
- Referral information
- Access times
- Technical logs
2.6 Location Information
Certain logistics and delivery features may request access to device location. Location access is subject to your browser or device permissions.
For example, a logistics partner may need to share location information while actively performing a delivery or tracking-related service.
2.7 Communications
We may retain information contained in communications you send to us, including customer-support requests, marketplace enquiries and other correspondence.
How We Use Your Information
We process personal information only for legitimate, specified and relevant purposes connected with our marketplace and business operations.
- To create and manage user accounts.
- To process and fulfil orders.
- To facilitate payments and transaction processing.
- To connect buyers, sellers and logistics partners where necessary to fulfil transactions.
- To coordinate delivery and order tracking.
- To communicate with users about orders, accounts and services.
- To provide customer support.
- To prevent fraud, abuse and unauthorised activity.
- To maintain the security and integrity of our platform.
- To improve our website, marketplace and services.
- To send service-related notifications.
- Where permitted, to send promotional or marketing communications in accordance with applicable requirements.
- To comply with applicable laws, regulations and lawful requests.
Lawful Basis for Processing
Depending on the circumstances, we may process personal information on one or more lawful bases, including:
- Performance of a contract or steps requested before entering into a contract.
- Compliance with legal or regulatory obligations.
- Legitimate interests, where permitted and appropriate.
- Consent, where consent is required or relied upon.
Where processing is based on consent, you may generally withdraw that consent subject to applicable legal and operational limitations.
Payments and Financial Information
Payments made through Sales World may be processed by third-party payment providers.
Where payment information is submitted directly to a third-party payment provider, that provider may process the information under its own privacy policy and terms.
Sales World does not intend to store complete payment-card numbers or security codes on its marketplace servers unless expressly required and lawfully implemented through an appropriate secure payment system.
How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
- Access controls
- Authentication mechanisms
- Secure website connections
- Password protection
- Security monitoring
- Regular software updates
- Data minimisation practices
- Administrative safeguards
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also protect their passwords, devices and account credentials.
Your Privacy Rights
Subject to applicable law and any relevant limitations, you may have rights concerning your personal information.
These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Object to or request restriction of certain processing.
- Withdraw consent where processing relies on consent.
- Request information concerning our processing activities where applicable.
- Complain to an appropriate data protection authority where you believe your privacy rights have been infringed.
To submit a privacy-related request, contact us using the details provided in the Contact Us section of this policy.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud and complying with legal, accounting or regulatory obligations.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with our retention procedures.
Marketing Communications
Where permitted, we may send users information about Sales World services, promotions, marketplace activities and other relevant communications.
You can unsubscribe from promotional communications by using the unsubscribe mechanism included in the communication or by contacting us.
Please note that even if you opt out of promotional messages, we may continue sending essential transactional communications relating to your account, orders, payments, deliveries or security.
Children’s Privacy
Sales World Marketplace is not intentionally designed to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and take appropriate action.
International Data Processing
Sales World may use service providers or technology infrastructure located in countries other than the country in which you reside.
Where personal information is transferred or processed internationally, we will seek to apply appropriate safeguards and comply with applicable data-protection requirements.
Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social-media platforms or other external services.
We are not responsible for the privacy practices, content or security practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.
Marketplace Communications
Sales World may provide communication functionality between buyers, sellers and logistics partners where necessary to facilitate marketplace activities.
Users should avoid sending unnecessary sensitive personal information through marketplace messaging or other communication channels.
Fraud, Abuse and Security Monitoring
We may process technical, account and transaction information to detect, investigate and prevent fraudulent transactions, account abuse, unauthorised access, malicious activity and other threats to our users and marketplace.
Where required by law, information may be disclosed to appropriate authorities.
Data Breaches
If we become aware of a personal-data incident that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the incident and make notifications where legally required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
When we make material changes, we may update the “Last Updated” date and, where appropriate, provide additional notice.
Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern about how your information is handled, please contact our privacy team.
Sales World Marketplace is committed to responsible data handling, transparency and the protection of personal information entrusted to us.